Location: Nairobi, Kenya
Department: Operations
Reporting to: Operations Manager
Company Overview
CGM Worldwide Shipping Company is a leading international shipping firm committed to providing efficient and reliable logistics solutions. With a vast global network of partners and an extensive fleet, we specialize in seamless transportation, clearing, and warehousing of goods across various regions.
In line with our growth strategy, we are currently looking for a Shipping Documentation & Customer Service Executive to join our dynamic team.
Position Summary
The Shipping Documentation & Customer Service Executive will play a critical role in ensuring timely and accurate preparation of shipping documents, delivering high-quality customer service, and supporting coordination across operations. The ideal candidate will be detail-oriented, customer-focused, and experienced in handling end-to-end freight documentation processes. This position requires a deep understanding of shipping procedures, regulatory compliance, and client relationship management.
Key Roles & Responsibilities
1. Shipping Documentation
- Prepare, verify, and process all shipping documents accurately and in a timely manner.
- Liaise with clients, shipping lines, transporters, and regulatory bodies to ensure proper documentation.
- Ensure compliance with local and international shipping and customs regulations.
2. Customer Service
- Serve as a key point of contact for customers, providing updates and resolving shipment-related issues.
- Track cargo and proactively communicate shipment status to clients.
- Foster strong professional relationships to retain and grow customer accounts.
3. Pricing
- Source and analyze freight rates from carriers and service providers.
- Generate and send accurate freight quotations to clients.
- Monitor market trends and provide strategic pricing insights.
4. Coordination & Communication
- Coordinate with internal departments, port agents, and clearing agents to ensure smooth operations.
- Schedule deliveries and oversee timely customs clearance.
- Support the sales team with proposals, rate cards, and documentation.
5. Compliance & Record Keeping
- Maintain organized records and filing systems for all shipments.
- Ensure adherence to regulations by KRA, KPA, KMA, and other relevant authorities.
Desired Skills, Knowledge, and Experience
Academic Qualifications
- Diploma or Degree in Logistics, Supply Chain Management, Shipping, International Trade, Business Administration, or a related field.
- Professional training in Clearing & Forwarding (e.g., EACFFPC or equivalent) is an added advantage.
Work Experience
- 3–5 years of relevant experience in a freight forwarding or clearing and forwarding firm.
- Proven expertise in handling shipping documentation (e.g., Bill of Lading, commercial invoice, packing list, certificate of origin, customs documentation).
- Strong knowledge of Incoterms, HS Codes, customs procedures, and port operations.
Technical & Functional Skills
1. Customs & Systems Proficiency
- Hands-on experience with freight management software and customs systems (e.g., ICMS, TFP, ASYCUDA).
- Competence in MS Office (Word, Excel, Outlook) and shipping line platforms.
2. Customer Service
- Strong interpersonal and communication skills.
- Ability to handle customer inquiries professionally and maintain strong client relationships.
- Experience of engaging with clients from various industries.
3. Pricing & Quotation
- Ability to prepare competitive and accurate freight quotations.
- Understanding air and sea freight cost structures, surcharges, and destination pricing.
- Skilled in rate negotiation with carriers and logistics partners.
Soft Skills
- Excellent organizational and multitasking abilities.
- Ability to perform under pressure and meet strict deadlines.
- High degree of professionalism and discretion with sensitive information.
- Exceptional attention to detail.
- Team-oriented with strong collaboration and problem-solving skills.
What We Offer
- Opportunity to work in a fast-paced and growing global clearing and logistics company.
- Supportive and collaborative work environment.
- Career development and learning opportunities.
How to Apply
Interested candidates are invited to submit their application, including expected salary, to recruitment@cgmshipping.com by Friday, 23rd May 2025.
NB: Please indicate “Shipping Documentation & Customer Service Executive” as the subject of your email.