Terms of Service

Our terms of services clearly stated below.

DISCLAIMER

1. Members acknowledge and agree that it is the Buyer’s responsibility to either pick up or arrange for the delivery of a purchased Listing. In the event that Buyer elects for delivery of a purchased Listing, Buyer shall be solely responsible for arranging and paying for the shipment of the Listing. EXA shall not be liable for any loss of Listing keys, Listing damage, Listing or part theft, or shipment delays.
2. After the product(s) or item(s) ships, CGM will send an email to the customer listed on the billing address of each order. This email will contain shipping information including the shipping or trucking company name, phone number and your shipment tracking number. For online orders that are freight delivery and checked as “Delivery to Residential or Non Loading Dock Business”, a lift gate and delivery appointment has been added to your order. The trucking company will call you to schedule a delivery time window. 
3. For business deliveries with a loading dock that do not need a delivery appointment, then we ask that the receiving party listed on the shipping address of the order to contact the trucking company directly to coordinate delivery date and time, as the receiving party is required to meet the truck at the time of delivery to avoid redelivery charges. 
4. For all business deliveries via freight truck, the trucking company will assume your business is open and staffed to receive deliveries Monday-Friday during normal business hours. For business delivery appointments it is the sole responsibility of the customer to contact the trucking company to arrange a delivery appointment if needed, it not already arranged for a delivery appointment at the time of order. 
5. If you require products delivered by a certain date, please call Customer Service to verify your product availability. Some products that can be order online may not be in stock. CGM does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance. CGM is not responsible for lost, misplaced, or delayed shipments or damaged freight by freight carriers.
6. UNLOADING OF ITEMS/PRODUCT: Business freight deliveries or freight deliveries without a lift gate are dock to dock, which means the receiving business party is required to remove the product from the truck via a loading dock or with a forklift. Truck drivers are not responsible for removing product off of the truck by hand. Hand unloading of material off the back of the truck by our customers is no longer allowed by most freight companies and therefore not an option with CGM freight deliveries.
7. INSPECTION OF SHIPMENT: Please be sure to check all packages for any potential damage during transit. CGM is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend removing any protective wrapping to fully inspect the product before the driver leaves. In addition please count the product before signing the Delivery Receipt.
8. DAMAGED PRODUCT/ITEM: If the product is damaged in any way, DO NOT REFUSE THE PRODUCT, it is best to receive the product and a replacement product will be shipped out to you, please read on. Refusing products by the customer does not excuse the customer of re-deliver or return shipping costs. 
9. If damage did occur during transit, any and all damage must be noted on the Bill of Receipt in detail and signed by the driver. A copy of the Bill of Receipt will need to be faxed, emailed or  mailed to CGM. in order for a damage claim to be filed with the trucking company, on our customers behalf, in order for replacement product to be sent to the customer. 
10. When possible, please photograph the damaged product on the truck and off the truck for evidence that will assist with a product damage claim. Damaged product must be held in the customer’s possession up to 2 months. The shipping company has the right to inspect and/or claim the product if a damage claim is filed and or / paid by them
11. CUSTOM FORMS: They should be filled in accordance to the directive of custom authorities and all goods or products with the appropriate value declared. 
12. The General Data Protection Regulation(GDPR) is a regulation in EU law on data protection and privacy in the European Union and the European Economic Area. The GDPR is an important component of EU privacy law and of human rights law, in particular Article 8 of the Charter of Fundamental Rights of the European Union. Any shipment or consignment in and out of the EU must comply with the charter of EU and CGM takes steps in ensuing compliance and protection of data for all individuals resident in the EU.
13. COUNTRY COMMERCIAL GUIDES: Import Tariffs – average tariff rates for different types of goods, including in best prospect sectors. | Import Requirements and Documentation – the requirements for the Kenyan exporter and the foreign importer, or where to find them. | Labeling and marking requirements – an overview of the different labeling and marking requirements, including any restrictive advertising or labeling practices, and where to get more information. You can also learn about any Packaging and Recycling Laws. | Special situations – when goods are temporarily imported, prohibited or restricted. | Customs authority contact information. | Standards – the general environment, authorities, standards and testing requirements, and publication of standards.(KEBS)  |